Acadia Broadcasting Corporation (“Acadia”) recognizes the significance of accessibility as a fundamental right for all individuals, including those with disabilities. They believe in the principle of equal access to information, services, and opportunities and are committed to creating an inclusive environment for their audience.
By implementing an accessibility feedback policy, Acadia aims to gather valuable insights and feedback from its audience, customers, and employees, especially those with disabilities. This feedback will help them identify and address any barriers or challenges that may exist in accessing their content or services. It allows them to understand better the specific needs and concerns of individuals with disabilities, enabling them to make informed decisions to improve accessibility.
Additionally, Acadia understands that accessibility is not a one-time effort but an ongoing process. By implementing an accessibility feedback policy, they create a platform for continuous improvement. They can receive feedback on existing accessibility measures, identify areas that need improvement, and develop strategies to enhance accessibility in their programming, websites, and other communication channels.
Furthermore, Acadia recognizes that inclusivity and accessibility are obligations and opportunities for growth and innovation. By actively seeking feedback from individuals with disabilities, they can gain valuable insights to develop new ideas, services, and technologies that better cater to a diverse audience. This approach allows them to stay ahead of the curve and provide a
Feedback Channels
Acadia’s feedback process will take a person’s disability into account by permitting more than one way to provide feedback, whether in person, by telephone, in writing, by email, on portable media or in some other format accessible to the person giving feedback. Where an individual asks Acadia to receive and respond to feedback using alternate formats or accessible communication supports, Acadia will consult with the individual to determine a suitable method of communication. Employees and customers are invited to provide their feedback:
For Acadia Group Inc
- In person at Acadia’s office located at 58 King Street, Saint John, NB, E2L 1G3
- By telephone at: (506) 648-2100
- By mail in writing at 58 King Street, Saint John, NB, E2L 1G3
- By e-mail by filling out the form at: https://acadiabroadcasting.ca/contact-us/
When feedback is provided via any of the foregoing channels, the following information is helpful:
- Time and date
- Description of interaction, suggestion or complaint
- Additional comments
- Contact information (if the person wishes to hear further in this matter)
- Preferred alternate format or accessible communication support (as applicable).
Responding to Feedback
All feedback will be treated confidentially. Acadia will register the feedback if the matter cannot be resolved immediately. Acadia will acknowledge all feedback within two business days and provide a timeframe for resolution or redress. Acadia’s Human Resources Manager will follow up with any required action within the timeframe noted in the acknowledgement. Information on all feedback received (formal or informal) and any actions taken will be reviewed annually.
In addition to the foregoing, in connection with formulating and implementing its accessibility plan, Acadia will proactively solicit feedback from its employees with disabilities. It will seek additional input from organizations that support and assist persons with disabilities when applicable.
